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Overview

Update the status of a ticket. Available statuses: open, in-progress, resolved, closed. Important Notes:
  • A system message is automatically added when the status changes
  • Common transitions: open → in-progress → resolved → closed
  • Tickets can be reopened from closed/resolved status

Path Parameters

string
required
Ticket ID

Request Body

string
required
New status: open, in-progress, resolved, closed
integer
required
UserId of the staff member changing the status

Response

boolean
Whether the request was successful
object

Example

Response Example

Error Responses

Rate Limit

25 requests per second per API key