Overview
Update the status of a ticket. Available statuses:open, in-progress, resolved, closed.
Important Notes:
- A system message is automatically added when the status changes
- Common transitions: open → in-progress → resolved → closed
- Tickets can be reopened from closed/resolved status
Path Parameters
string
required
Ticket ID
Request Body
string
required
New status:
open, in-progress, resolved, closedinteger
required
UserId of the staff member changing the status
Response
boolean
Whether the request was successful
object
Example
Response Example
Error Responses
400 - Invalid Status
400 - Invalid Status
404 - Ticket Not Found
404 - Ticket Not Found

