Overview
Transfer a ticket to a different department. This automatically unclaims the ticket. Important Notes:- The ticket is moved to the new department
- The ticket is automatically unclaimed
- System messages are added for transfer and unclaim actions
- The new department must be configured to handle the ticket’s category
Path Parameters
string
required
Ticket ID
Request Body
string
required
ID of the target department
integer
required
UserId of the staff member transferring the ticket
Response
boolean
Whether the request was successful
object
Example
Response Example
Error Responses
404 - Department Not Found
404 - Department Not Found
404 - Ticket Not Found
404 - Ticket Not Found

