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POST
Transfer department
Requires Premium or Enterprise subscription

Overview

Transfer a ticket to a different department. This automatically unclaims the ticket. Important Notes:
  • The ticket is moved to the new department
  • The ticket is automatically unclaimed
  • System messages are added for transfer and unclaim actions
  • The new department must be configured to handle the ticket’s category

Path Parameters

string
required
Ticket ID

Request Body

string
required
ID of the target department
integer
required
UserId of the staff member transferring the ticket

Response

boolean
Whether the request was successful
object

Example

Response Example

Error Responses

Rate Limit

25 requests per second per API key

Authorizations

apikey
string
header
required

Pass your API key in the apikey header. Alternatively, the x-api-key header is also accepted.

Path Parameters

ticketId
string
required

Ticket ID

Body

application/json
departmentId
string
required

ID of the target department

staffUserId
integer
required

UserId of the staff member

Response

Ticket transferred successfully