Reply as Staff

Requires Premium or Enterprise subscription

Overview

Send a reply to a ticket as a staff member. The ticket must be claimed by you before you can reply. Important Notes:

You must claim the ticket before replying
Cannot reply to game reports
The reply is added to the ticket’s content with type “staff_message”

Path Parameters

string

required

Ticket ID

Request Body

string

required

Reply message content

integer

required

UserId of the staff member sending the reply

Response

boolean

Whether the request was successful

object

Show properties

string

Success message

Example

curl -X POST "https://api.series.hr/tickets/TICKET-1234567890-ABCD/reply" \
  -H "apikey: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "content": "I'll help you with your ranking. Please join the training center.",
    "staffUserId": 987654321
  }'

const response = await fetch('https://api.series.hr/tickets/TICKET-1234567890-ABCD/reply', {
  method: 'POST',
  headers: {
    'apikey': 'YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    content: "I'll help you with your ranking. Please join the training center.",
    staffUserId: 987654321
  })
});

const data = await response.json();

local HttpService = game:GetService("HttpService")

local response = HttpService:RequestAsync({
    Url = "https://api.series.hr/tickets/TICKET-1234567890-ABCD/reply",
    Method = "POST",
    Headers = {
        ["apikey"] = "YOUR_API_KEY",
        ["Content-Type"] = "application/json"
    },
    Body = HttpService:JSONEncode({
        content = "I'll help you with your ranking. Please join the training center.",
        staffUserId = 987654321
    })
})

local data = HttpService:JSONDecode(response.Body)

import requests

response = requests.post(
    'https://api.series.hr/tickets/TICKET-1234567890-ABCD/reply',
    headers={
        'apikey': 'YOUR_API_KEY',
        'Content-Type': 'application/json'
    },
    json={
        'content': "I'll help you with your ranking. Please join the training center.",
        'staffUserId': 987654321
    }
)

data = response.json()

Response Example

{
  "success": true,
  "data": {
    "message": "Reply sent successfully"
  }
}

Error Responses

400 - Not Claimed

{
  "success": false,
  "error": {
    "code": 400,
    "message": "You must claim this ticket before replying"
  }
}

403 - Game Report

{
  "success": false,
  "error": {
    "code": 403,
    "message": "Cannot reply to game reports"
  }
}

403 - Premium Required

{
  "success": false,
  "error": {
    "code": 403,
    "message": "Tickets module requires a Premium or Enterprise subscription"
  }
}

404 - Ticket Not Found

{
  "success": false,
  "error": {
    "code": 404,
    "message": "Ticket not found"
  }
}

Rate Limit

25 requests per second per API key

Introduction & basics

Basic

Activity

Activity Credits

Sessions

Attendance

Game Moderation

Applications

Members

Time-Off

Hotel

Food & Beverage

Ranking

Flights

Tickets

Overview

Path Parameters

Request Body

Response

Example

Response Example

Error Responses

Rate Limit

​Overview

​Path Parameters

​Request Body

​Response

​Example

​Response Example

​Error Responses

​Rate Limit

Overview

Path Parameters

Request Body

Response

Example

Response Example

Error Responses

Rate Limit