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POST
/
tickets
/
create-game-report
Create game report
curl --request POST \
  --url https://api.series.hr/tickets/create-game-report \
  --header 'Content-Type: application/json' \
  --header 'apikey: <api-key>' \
  --data '
{
  "subject": "<string>",
  "category": "<string>",
  "message": "<string>",
  "authorUserId": 123,
  "authorAvatarUrl": "<string>",
  "placeId": "<string>",
  "priority": "medium",
  "authorUsername": "<string>",
  "authorDisplayName": "<string>",
  "serverId": "<string>"
}
'
Requires Premium or Enterprise subscription

​
Overview

Create a ticket from an in-game player report. Used by game servers to report players directly to the tickets system. Important Notes:
  • Game reports are marked with GameReport: true
  • Includes GameData with place and server information
  • Discord notifications include a special game report indicator
  • Cannot receive staff replies (game reports are view-only)
  • authorAvatarUrl is required

​
Request Body

​
subject
string
required
Report subject
​
category
string
required
Category ID
​
message
string
required
Report details
​
priority
string
Priority level: low, medium, high, urgent (default: medium)
​
authorUserId
integer
required
Reporter’s UserId
​
authorUsername
string
Reporter’s username
​
authorDisplayName
string
Reporter’s display name
​
authorAvatarUrl
string
required
Reporter’s avatar URL
​
placeId
string
required
Place ID where the report originated
​
serverId
string
Server ID where the report originated (optional)

​
Response

​
success
boolean
Whether the request was successful
​
data
object

​
Example

curl -X POST https://api.series.hr/tickets/create-game-report \
  -H "apikey: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Rule violation report",
    "category": "reports",
    "message": "Player was exploiting",
    "priority": "high",
    "authorUserId": 123456789,
    "authorUsername": "reporter123",
    "authorDisplayName": "Reporter Name",
    "authorAvatarUrl": "https://tr.rbxcdn.com/avatar-url",
    "placeId": "123456789",
    "serverId": "game-server-id-123"
  }'

​
Response Example

{
  "success": true,
  "data": {
    "TicketId": "TICKET-1234567890-ABCD",
    "_id": "...",
    "WorkspaceId": "a7d5339a-5531-4336-99c6-6f3249c9ac20",
    "Subject": "Rule violation report",
    "Category": "reports",
    "Department": "moderation-dept",
    "Status": "open",
    "Priority": "high",
    "Author": {
      "UserId": 123456789,
      "Username": "reporter123",
      "DisplayName": "Reporter Name",
      "AvatarUrl": "https://..."
    },
    "GameReport": true,
    "GameData": {
      "PlaceId": 123456789,
      "ServerId": "game-server-id-123"
    },
    "CreatedAt": "2025-01-15T10:30:00.000Z",
    "UpdatedAt": "2025-01-15T10:30:00.000Z"
  }
}

​
Error Responses

{
  "success": false,
  "error": {
    "code": 400,
    "message": "Validation error: Subject is required"
  }
}

{
  "success": false,
  "error": {
    "code": 403,
    "message": "Tickets module requires a Premium or Enterprise subscription"
  }
}

{
  "success": false,
  "error": {
    "code": 403,
    "message": "Tickets module is not enabled for this workspace"
  }
}

​
Rate Limit

25 requests per second per API key

Authorizations

​
apikey
string
header
required

Pass your API key in the apikey header. Alternatively, the x-api-key header is also accepted.

Body

application/json
​
subject
string
required

Report subject

​
category
string
required

Category ID

​
message
string
required

Report details

​
authorUserId
integer
required

Reporter's UserId

​
authorAvatarUrl
string
required

Avatar URL of the reporter

​
placeId
string
required

Place ID where the report originated

​
priority
enum<string>
default:medium
Available options:
low,
medium,
high,
urgent
​
authorUsername
string

Reporter's username

​
authorDisplayName
string

Reporter's display name

​
serverId
string

Server ID where the report originated

Response

Game report ticket created successfully