Create Game Report

Requires Premium or Enterprise subscription

Overview

Create a ticket from an in-game player report. Used by game servers to report players directly to the tickets system. Important Notes:

Game reports are marked with GameReport: true
Includes GameData with place and server information
Discord notifications include a special game report indicator
Cannot receive staff replies (game reports are view-only)
authorAvatarUrl is required

Request Body

string

required

Report subject

string

required

Category ID

string

required

Report details

string

Priority level: low, medium, high, urgent (default: medium)

integer

required

Reporter’s UserId

string

Reporter’s username

string

Reporter’s display name

string

required

Reporter’s avatar URL

string

required

Place ID where the report originated

string

Server ID where the report originated (optional)

Response

boolean

Whether the request was successful

object

Show properties

string

The generated ticket ID

string

MongoDB document ID

string

The workspace ID

string

Ticket subject

string

Category ID

string

Assigned department ID

string

Ticket status (always “open” for new tickets)

string

Ticket priority

object

Author information

boolean

Always true for game reports

object

PlaceId and ServerId information

string

Creation timestamp

string

Last update timestamp

Example

curl -X POST https://api.series.hr/tickets/create-game-report \
  -H "apikey: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Rule violation report",
    "category": "reports",
    "message": "Player was exploiting",
    "priority": "high",
    "authorUserId": 123456789,
    "authorUsername": "reporter123",
    "authorDisplayName": "Reporter Name",
    "authorAvatarUrl": "https://tr.rbxcdn.com/avatar-url",
    "placeId": "123456789",
    "serverId": "game-server-id-123"
  }'

const response = await fetch('https://api.series.hr/tickets/create-game-report', {
  method: 'POST',
  headers: {
    'apikey': 'YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    subject: 'Rule violation report',
    category: 'reports',
    message: 'Player was exploiting',
    priority: 'high',
    authorUserId: 123456789,
    authorUsername: 'reporter123',
    authorDisplayName: 'Reporter Name',
    authorAvatarUrl: 'https://tr.rbxcdn.com/avatar-url',
    placeId: '123456789',
    serverId: 'game-server-id-123'
  })
});

const data = await response.json();

local HttpService = game:GetService("HttpService")

local response = HttpService:RequestAsync({
    Url = "https://api.series.hr/tickets/create-game-report",
    Method = "POST",
    Headers = {
        ["apikey"] = "YOUR_API_KEY",
        ["Content-Type"] = "application/json"
    },
    Body = HttpService:JSONEncode({
        subject = "Rule violation report",
        category = "reports",
        message = "Player was exploiting",
        priority = "high",
        authorUserId = 123456789,
        authorUsername = "reporter123",
        authorDisplayName = "Reporter Name",
        authorAvatarUrl = "https://tr.rbxcdn.com/avatar-url",
        placeId = "123456789",
        serverId = "game-server-id-123"
    })
})

local data = HttpService:JSONDecode(response.Body)

import requests

response = requests.post(
    'https://api.series.hr/tickets/create-game-report',
    headers={
        'apikey': 'YOUR_API_KEY',
        'Content-Type': 'application/json'
    },
    json={
        'subject': 'Rule violation report',
        'category': 'reports',
        'message': 'Player was exploiting',
        'priority': 'high',
        'authorUserId': 123456789,
        'authorUsername': 'reporter123',
        'authorDisplayName': 'Reporter Name',
        'authorAvatarUrl': 'https://tr.rbxcdn.com/avatar-url',
        'placeId': '123456789',
        'serverId': 'game-server-id-123'
    }
)

data = response.json()

Response Example

{
  "success": true,
  "data": {
    "TicketId": "TICKET-1234567890-ABCD",
    "_id": "...",
    "WorkspaceId": "a7d5339a-5531-4336-99c6-6f3249c9ac20",
    "Subject": "Rule violation report",
    "Category": "reports",
    "Department": "moderation-dept",
    "Status": "open",
    "Priority": "high",
    "Author": {
      "UserId": 123456789,
      "Username": "reporter123",
      "DisplayName": "Reporter Name",
      "AvatarUrl": "https://..."
    },
    "GameReport": true,
    "GameData": {
      "PlaceId": 123456789,
      "ServerId": "game-server-id-123"
    },
    "CreatedAt": "2025-01-15T10:30:00.000Z",
    "UpdatedAt": "2025-01-15T10:30:00.000Z"
  }
}

Error Responses

400 - Validation Error

{
  "success": false,
  "error": {
    "code": 400,
    "message": "Validation error: Subject is required"
  }
}

403 - Premium Required

{
  "success": false,
  "error": {
    "code": 403,
    "message": "Tickets module requires a Premium or Enterprise subscription"
  }
}

403 - Module Not Enabled

{
  "success": false,
  "error": {
    "code": 403,
    "message": "Tickets module is not enabled for this workspace"
  }
}

Rate Limit

25 requests per second per API key

Introduction & basics

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Example

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Error Responses

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​Overview

​Request Body

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​Example

​Response Example

​Error Responses

​Rate Limit

Overview

Request Body

Response

Example

Response Example

Error Responses

Rate Limit