Overview
Claim a ticket for handling by a staff member. Sets the ticket status toin-progress.
Important Notes:
- Only one staff member can claim a ticket at a time
- Claimed tickets cannot be claimed by another staff member until unclaimed
- A system message is automatically added when claiming
Path Parameters
string
required
Ticket ID
Request Body
integer
required
UserId of the staff member claiming the ticket
Response
boolean
Whether the request was successful
object
Example
Response Example
Error Responses
400 - Already Claimed
400 - Already Claimed
404 - Ticket Not Found
404 - Ticket Not Found

